EMPLOYMENT

APPLYING FOR A POSITION AT THE GRAND

Thank you for your interest in applying for a job at The Grand! The Grand Opera House, Inc. is an equal opportunity employer with a commitment to create and maintain a diverse workplace.

Follow the specific instructions with each individual job post to apply. We do not accept online applications if there are no positions posted.

The Grand will contact you if an interview is considered appropriate. Application materials for a specific position are kept on file for one year. Due to the volume of resumes received, The Grand is unable to acknowledge each resume.

OPEN POSITIONS

Box Office Representative

The Box Office Sales Representatives operate as The Grand Opera House’s and The Playhouse on Rodney Square’s frontline when dealing with customer sales and services.

The Box Office Representatives report directly to the Box Office Supervisor(s).

Position Responsibilities

The Box Office Representatives are directly responsible for, but not limited to:

• Provide patrons with “The Grand/The Playhouse” experience by providing excellent Customer Service through consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Process and distribute tickets according to approved procedures
• Knowledge of The Grand and The Playhouse events, those of rental organizations and artistic partners utilizing Box Office services
• Knowledge of benefits and discounts given to patrons of The Grand, The Playhouse, artistic partners, and rental organizations utilizing the Box Office
• Able to increase sales potential through active listening and communication with patron
• Have general knowledge of The Grand and The Playhouse infrastructure
• Assist management and guests in resolving problems and immediate needs during shows and events within approved policy standards
• Maintaining the basic physical integrity of the Box Office through ensuring control and protection of company assets through verification and documentation of transactions and area cleanliness, including cash drawers, computers, ticket scanners, and office space/furniture
• Polite and accurately directs guests verbally and physically to other amenities and facilities, restrooms and elevators
• Provide prompt and courteous telephone service
• Available and willing to work irregular hours deemed necessary for business levels, including night and weekend shifts
• Responsible for maintaining a consistently good attendance record
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Safeguard the confidential information of all employee, department and company records
• This position has no supervisory responsibilities.
• This job description does not list all of the duties of this position. Box Office Representatives may be instructed by management to perform other duties as assigned.

Skills and Requirements:

• High school diploma or general education degree (GED) required
• Proficient use of Microsoft Windows, Excel, Word and other computer software preferred
• Must have solid decision-making, organization, and interpersonal skills
• Excellent verbal communication skills are required

Work Environment and Physical Requirements

• Work is performed in the Box Office of either The Grand or The Playhouse.
• Must be able to thrive in a fast-paced multi-tasking, hands-on environment
• Must be able to establish and maintain a positive and professional working relationship with all individuals encountered
• Must have a clear speaking voice and ability to speak on the telephone for extended periods

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.