EMPLOYMENT

APPLYING FOR A POSITION AT THE GRAND

Thank you for your interest in applying for a job at The Grand! The Grand Opera House, Inc. is an equal opportunity employer with a commitment to create and maintain a diverse workplace.

Follow the specific instructions with each individual job post to apply. We do not accept online applications if there are no positions posted.

The Grand will contact you if an interview is considered appropriate. Application materials for a specific position are kept on file for one year. Due to the volume of resumes received, The Grand is unable to acknowledge each resume.

OPEN POSITIONS

Marketing and PR Manager

Reports To: Director of Sales and Marketing

Salary Range: $50,000 - $60,000

Position Summary

Reporting to the Director of Sales and Marketing, the Marketing and PR Manager is responsible for marketing plan execution, data analysis, and earned media impressions. The Marketing and PR Manager serves as the organization’s daily communicator to show/marketing representatives, media outlets, and patrons across multiple platforms including traditional print collateral, media relations, and works in collaboration with the Digital Marketing Manager on marketing plan/messaging alignment. This role builds/maintains relationships and executes compelling, clear, and consistent messages for The Grand’s programming as well all key externally-focused departments: Marketing, Development, Education, and Community Engagement.

Key Responsibilities/Job Duties:

The Marketing and PR Manager is directly responsible for, but not limited to:

• Continue to strengthen The Grand’s brand’s unique and compelling image, personality, and voice to build relevance and equity among target consumer audiences and maintain and improve the reputation of the organization and our stakeholders
• Proactively monitors and recommends adjustments to marketing initiatives as needed to ensure sales are performing to maximum potential. Provides reporting on campaign ROI and analytics for all efforts.
• Provides ongoing actionable insights into campaign performance to relevant stakeholders
• Work with the Director of Sales and Marketing and internal stakeholders to launch marketing/communication campaigns and tell compelling stories around The Grand’s announcements and initiatives.
• Leads PR efforts to build brand with artists, industry representatives, media and community to generate significant earned media coverage
• Establish and maintain relationships with media outlets and relevant organizations.
• Initiating and coordinating press coverage and interviews between local/regional press and artist management
• Copywriting for media, collateral materials, advertising, and presentations
• Manages and supports marketing relationships with resident partners
• Conducts customer, brand and product research initiatives
• This job describes the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time.

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.

EDUCATION & EXPERIENCE

• College degree in a relevant field or the equivalent level of experience
• 5 years industry experience in the live events/entertainment business or consumer marketing
• Proven ability to maximize earned media coverage
• Proven working experience in marketing, particularly within the industry
• Demonstrable experience managing marketing campaigns.

KNOWLEDGE, SKILLS & ABILITIES

• An entrepreneurial and creative thinker and doer with strong verbal and written communications skills and exceptional attention to detail that is driven to identify target audiences and devise campaigns that engage, inform and motivate
• Highly effective and persuasive communicator in both writing and verbal forms
• Strong interpersonal skills with the ability to build rapport, effectively communicate and relate well to people, work well within a team environment as well as independently
• Excellent organizational skills, including exceptional accuracy and attention to detail
• Exceptional ability to understand media needs and expectations
• Strong analytical and problem-solving skills especially under pressure
• Ability to work in fast-paced environment with demonstrated ability to manage multiple competing priorities and meet strict deadlines
• Ability to be appreciative of diverse perspectives, and a commitment to the organization’s initiatives regarding racial equity, diversity, and inclusion

Job Type: Full-time with benefits

Schedule: Monday – Friday, 9am to 5pm, some nights and weekends required

Conclusion: This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.

Head Electrician Job Description

Reports To: Reports to the Technical Director

Salary Range: $45,000 to $50,000

Position Summary

The Head Electrician, under the supervision of the Technical Director and Assistant Technical Director manages all aspects of lighting within the Technical Production Department for all Grand Opera House events. This will include hang, gel, circuit and focus of an in-house conventional system & moving light fixtures per tour riders, outside designer, or in house self-design.

Key Responsibilities

• Manages lighting installation and live operation for events throughout The Grand.
• Instructs and manages part-time technicians, coworkers and road crews to complete the tasks related to events in a safe and efficient manner.
• Responsible for acquisition, installation and maintenance of all lighting equipment and systems.
• Collaborates with others to determine technical details of productions.
• Operate control consoles - Hog and ETC knowledge a plus.
• Design shows based on house rep plot.
• Assist with change overs, load ins and load outs.
• Preferred Qualifications
• 2+ years of training/ work experience with lighting equipment, plots, channel hook-ups, etc.
• Design knowledge and ability to improvise
• Stagehand experience
• Knowledge and industry experience with live events/entertainment
• Detail oriented
• Problem-solving skills
• Must be familiar with lighting consoles and software such as Hog, ETC, GMA, etc.
• Ability to communicate with supervisors, peers, or subordinates

Job Type: Full-time with benefits

Variable Schedule: Monday – Sunday, (hours vary based on production needs) nights and weekends required

Working Conditions: The noise level in the work environment is usually quiet to moderate but can be loud during performances. The passage of employees through the work area is average and normal.

Conclusion: This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.

Carpenter/Flyman Job Description

Reports To: Reports to the Technical Director

Salary Range: $40,000 - $45,000

Position Summary

The Carpenter/flyman, under the supervision of the Technical Director and Assistant Technical Director, is responsible for the construction, mounting, and rigging of scenery for The Grand’s productions. The Carpenter/flyman supervises part-time carpentry crew in the construction of scenery and scenic elements.

Key Responsibilities

• Is responsible for maintenance of all non-electrical and non-audio related equipment, on stage and in shop areas.
• Runs the pin rail “fly” system during work calls and performances.
• Is responsible for safe and proper rigging as needed for performances.
• Oversees part time crew during work calls, load in or out and during performances.
• Acts as stage manager for Grand and rental performances and is on stage during these performances. Assists visiting Stage Managers when needed.
• Insures general safe working environment in stage and shop areas.
• Assists other departments as needed.
• Assists Grand facilities department with non-stage related maintenance or repairs.

Preferred Qualifications

• 3-5 years’ work experience in carpentry
• Stagehand experience
• Knowledge and industry experience with live events/entertainment
• Detail oriented
• Manual dexterity
• Math skills
• Physical stamina
• Physical strength
• Problem-solving skills

Job Type: Full-time with benefits

Variable Schedule: Monday – Sunday, (hours vary based on production needs) nights and weekends required

Working Conditions: The noise level in the work environment is usually quiet to moderate but can be loud during performances. The passage of employees through the work area is average and normal.

Conclusion: This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.

Annual Fund Manager

Reports To: Reports to the Director of Development

Salary Range: $65,000+

Position Summary

The Grand Opera House in Wilmington, DE seeks a full-time Annual Fund Manager. This position reports to the Director of Development and is responsible for planning and implementing of the annual giving campaigns and strengthening donor relationships for the purpose of increasing financial support for The Grand, its diverse programming, multiple venues, and general operations.

The Annual Fund will include a variety of opportunities for individual giving including Friends of The Grand membership, contributions to The Gilliam Family Diversity Fund, tribute gifts, and matching gifts. The scope of work includes letter writing (solicitations and acknowledgements); content development for print materials, direct mail, e-mail, website, and social media; donor research, cultivation, stewardship (delivery of donor benefits), and overall relationship management. The Annual Fund Manager will have a clear understanding of The Grand brand, experiences, marketing, and fundraising opportunities.

Essential Functions

• Strategically plan and implement all aspects of The Grand’s Annual Fund campaigns to achieve fundraising goals
• Create donor benefits and events; ensure timely and accurate fulfillment; host The Ninth Muse donor lounge on show nights
• Collaborate with Development Committee volunteers to identify prospects, design and implement cultivation plans, peer-to-peer solicitations, special appeals, and events
• Maintain strong individual donor relationships and communications
• Maintain accurate records in Tessitura, including donations, membership, ticketing, constituency coding, program listings, prospects, and more
• Implement the use of “Plans” in Tessitura to track campaign progress
• Analyze data and prepare reports to track progress and predict outcomes; adjust plans as needed
• Work with Finance Department on policies and procedures to ensure accurate records for financial reconciliation

Requirements

• Experienced Fundraiser
• Exemplary work ethic, positive attitude, creative energy, and consistent follow through
• Excellent organizational skills with the ability to balance and prioritize multiple projects on deadline
• Exceptional customer service, writing/communication, and interpersonal skills
• Must possess the ability to exercise discretion when dealing with sensitive donor information
• Must bring collaborative spirit, consistent with The Grand’s core values
• Strong computer skills with proficiency in Microsoft Office Suite
• Experience with Donor Software management (Raisers Edge, Blackbaud, or Tessitura)
• Bachelor’s degree in a relevant area of study
• Minimum 5 years relevant experience
• Occasional night and weekend work required

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.

Box Office Representative

The Box Office Sales Representatives operate as The Grand Opera House’s and The Playhouse on Rodney Square’s frontline when dealing with customer sales and services.

The Box Office Representatives report directly to the Box Office Supervisor(s).

Position Responsibilities

The Box Office Representatives are directly responsible for, but not limited to:

• Provide patrons with “The Grand/The Playhouse” experience by providing excellent Customer Service through consistently delivering positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Process and distribute tickets according to approved procedures
• Knowledge of The Grand and The Playhouse events, those of rental organizations and artistic partners utilizing Box Office services
• Knowledge of benefits and discounts given to patrons of The Grand, The Playhouse, artistic partners, and rental organizations utilizing the Box Office
• Able to increase sales potential through active listening and communication with patron
• Have general knowledge of The Grand and The Playhouse infrastructure
• Assist management and guests in resolving problems and immediate needs during shows and events within approved policy standards
• Maintaining the basic physical integrity of the Box Office through ensuring control and protection of company assets through verification and documentation of transactions and area cleanliness, including cash drawers, computers, ticket scanners, and office space/furniture
• Polite and accurately directs guests verbally and physically to other amenities and facilities, restrooms and elevators
• Provide prompt and courteous telephone service
• Available and willing to work irregular hours deemed necessary for business levels, including night and weekend shifts
• Responsible for maintaining a consistently good attendance record
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Safeguard the confidential information of all employee, department and company records
• This position has no supervisory responsibilities.
• This job description does not list all of the duties of this position. Box Office Representatives may be instructed by management to perform other duties as assigned.

Skills and Requirements:

• High school diploma or general education degree (GED) required
• Proficient use of Microsoft Windows, Excel, Word and other computer software preferred
• Must have solid decision-making, organization, and interpersonal skills
• Excellent verbal communication skills are required

Work Environment and Physical Requirements

• Work is performed in the Box Office of either The Grand or The Playhouse.
• Must be able to thrive in a fast-paced multi-tasking, hands-on environment
• Must be able to establish and maintain a positive and professional working relationship with all individuals encountered
• Must have a clear speaking voice and ability to speak on the telephone for extended periods

To apply: Please submit resume and cover letter to Teresa Crawford, Human Resources Director, at tcrawford@grandopera.org Please, no phone calls.

The Grand Opera House, Inc. values diversity and is committed to assuring equal opportunity to all persons and does not discriminate on the basis of race, national origin, religion, color, gender, gender identity or expression, sexual orientation, marital status, age, veteran status or disability in its programs, activities or employment practices.