FAQS

Driving Instructions from Philadelphia and Points North:

• Take I-95 South to the second Delaware Avenue Exit (Exit 7A) to 11th street
• Travel on 11th street for about a 1/4 mile
• Turn right onto King Street
• Go three lights to the Double Tree Hotel (7th Street). Parking is available in the Wilmington Parking Authority garage on left
• The Grand is located one block West of King Street, on Market Street between 8th and 9th Streets

Driving Instructions from Baltimore and Points South:

• Take I-95 North to Exit 6 (Martin Luther King Boulevard)
• At the end of the ramp, take a right at the light
• Go to the next light, Martin Luther King Blvd, stay in center lane and follow to Orange Street
• Turn left onto Orange Street and follow to 7th Street
• Turn right onto 7th and follow into the Double Tree Hotel parking garage (intersection of King Street, approximately 4 blocks)
• The Grand is located one block West of King Street, on Market Street between 8th and 9th Streets

Ample parking is also available within just a few blocks of The Grand and Playhouse. The Doubletree garage on King Street provides free parking to Grand subscribers (vouchers required), but are available to all patrons at reasonable evening rates. Playhouse subscribers receive free parking at the Community Services. Many other garages and surface lots are nearby. Parking can also be found on surrounding streets and is free after 6PM and on weekends.

Limitations on King Street Parking

IMPORTANT NOTICE TO GRAND PATRONS: The Caleb Boggs Federal Building at the corner of Ninth & King Streets behind The Grand is protected by Homeland Security, and the no-parking zone on King Street is strictly enforced. Cars parked there illegally will be ticketed AND towed. We want your entire evening at The Grand to be an enjoyable experience, so when attending a show, please find other street parking in the area or consider the convenient and extremely affordable garage near The Grand (Doubletree Hotel, 8th & King).

Photography, video and/or audio recording of any performance at The Grand is strictly prohibited.

With the ready availability of cameras in every cellphone, we at The Grand are wrestling with a growing problem. Patrons are violating The Grand’s “no camera, no video” policy more frequently, and the flashes, lighted screens, and standing are becoming distractions to other audience members. Please be respectful of other paying customers around you by refraining from the use of cellphone or other cameras, and feel free to discourage the same from others you witness. When necessary, report the disruptive behavior to an usher. Please help us create an enjoyable experience for everyone.

Thank you.

Cell phones should be kept on silent or vibrate mode at all times while in our theaters. .

With the ready availability of cameras in every cellphone, we at The Grand are wrestling with a growing problem. Patrons are violating The Grand’s “no camera, no video” policy more frequently, and the flashes, lighted screens, and standing are becoming distractions to other audience members. Please be respectful of other paying customers around you by refraining from the use of cellphone or other cameras, and feel free to discourage the same from others you witness. When necessary, report the disruptive behavior to an usher. Please help us create an enjoyable experience for everyone.

Thank you.

At The Grand, elevator service to the Dress Circle and Family Circle is available from the main and lower lobbies.

The Playhouse does not have an elevator, but ample seating for disabled patrons is available on the main floor.)

Courtesy telephones are available for patron use at no charge for local, credit card or 911 calls in the main and second floor lobbies.

Personal sound amplification devices are available upon request the night of the show. Please check with the house manager when arriving.

Patrons in wheelchairs have easy access to The Grand from Market Street or by using the north side alley from King Street. Specially designed restrooms are available to accommodate people with disabilities. Please advise the box office personnel when ordering your tickets so that we may seat you comfortably.

The main floor of Playhouse is accessible to handicapped patrons, but not the mezzanine or balcony levels.

Coat check rooms are located at The Grand behind the restrooms on the main and second floor lobbies. Playhouse coat check is available in the hotel lobby across from the lobby lounge before entertain The Playhouse. Coat check service is available on a seasonal basis.

Late patrons will be seated at the discretion of management.

Tours of The Grand and Playhouse are available upon special request. Please call 302-658-7897 for details.

Lost and found articles can be retrieved in the administrative office at The Grand. Call 302-658-7897.

Administrative Office:

Administrative offices are located on the second floor of the Giacco Building adjoining The Grand Opera House, and are open 9am to 5pm Monday through Friday. The telephone number is 302-658-7897.

Grand Box Office:
818 N. Market Street
Wilmington, DE 19801

302-652-5577 or 800-37-GRAND

10 AM - 5 PM Monday - Friday
One Hour after Show Time on All Show Days